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Sectors

Public administration: pre-process citizen files, with traceability and human validation

Pre-process citizen files and requests, with traceability and systematic human validation.

The situation

Several counters, one decision to justify.

These sentences come up in meetings, before any audit. The last one governs all the others.

  • Requests arrive through several counters, paper included.
  • Officers re-key data and chase the missing document.
  • The same question gets the same answer several times over.
  • The decision must stay human, and stay justifiable years later.
Installation

A prepared file, a decision that stays human.

Nothing is installed before the audit and the GO / NO-GO decision. The mission puts all of this into service once the GO is given.

LoggedEvery decision traced and replayable, years later

File pre-processing moves to the machine: documents read, completeness checked, requests pre-qualified, a drafted reply that the officer validates. An information agent answers citizens’ routine questions from the texts in force, citing its sources. We write the technical specifications, your IT department validates them and does not have to produce them.

Deliverablesa digital counter or a component integrated into the existing portal, decision logs, a human validation procedure, documentation, source code owned by the administration.

Going further

Move on to your case, or read another sector’s page.

What is written here holds for a sector. The audit measures what it is worth in your organization.

Audit

The audit, before anything else

It determines where AI creates value for you, at what cost and with what risks, then closes on a GO / NO-GO decision. No delivery budget is committed before it.

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